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DTSTART;TZID=America/Los_Angeles:20260825T171500
DTEND;TZID=America/Los_Angeles:20260825T183000
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SUMMARY:Beyond Customer Service: Building a More Welcoming Business
DESCRIPTION:What makes someone feel comfortable walking into a business\, asking a question\, browsing\, buying\, or coming back? This interactive workshop is designed for business owners\, managers\, and frontline staff who want to look more closely at the small moments that shape the customer experience.We'll explore first impressions\, customer touchpoints\, communication\, and how to respond when something is confusing\, disappointing\, or needs extra care. The workshop will include simple exercises\, real-world examples\, and practical discussion that can apply to retail shops\, restaurants\, galleries\, lodging\, service businesses\, nonprofits\, and other customer-facing organizations.Facilitated by Celine Negrete\, Managing Director of The Onyx Theatre\, with local business insights from Teresa Berliner-Mann\, longtime owner of J.J. Jackson's in downtown Nevada City.
X-ALT-DESC;FMTTYPE=text/html:What makes someone feel comfortable walking into a business\, asking a question\, browsing\, buying\, or coming back? This interactive workshop is designed for business owners\, managers\, and frontline staff who want to look more closely at the small moments that shape the customer experience.
We&rsquo\;ll explore first impressions\, customer touchpoints\, communication\, and how to respond when something is confusing\, disappointing\, or needs extra care. The workshop will include simple exercises\, real-world examples\, and practical discussion that can apply to retail shops\, restaurants\, galleries\, lodging\, service businesses\, nonprofits\, and other customer-facing organizations.
Facilitated by Celine Negrete\, Managing Director of The Onyx Theatre\, with local business insights from Teresa Berliner-Mann\, longtime owner of J.J. Jackson&rsquo\;s in downtown Nevada City.
LOCATION:317 Broad Street Nevada City CA 95959
UID:e.4514.1593200
SEQUENCE:3
DTSTAMP:20260820T064829Z
URL:https://business.nevadacitychamber.com/nccccalendar/Details/beyond-customer-service-building-a-more-welcoming-business-1875422?sourceTypeId=Hub
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